Continuity (continuity.ooo) is a trading name of Landmarkets Ltd (company number 15255165). Registered address: 58 St. Silas Road, Blackburn, England, BB2 6JX. Our services are for business use only. By ordering, you confirm you are buying for your business, trade or profession. Contact: hello@continuity.ooo or 0333 772 4901.
We build and set up your site at no charge. You pay the monthly fee for your package. Hosting, security and updates are included.
Each package is a 12-month agreement. The 12 months start on the day your site goes live. After the first 12 months you can leave at any time by giving one month's notice. Moving up to a higher package does not restart the 12 months: your original go-live date still counts, and the new price applies from the date of the upgrade. Moving down to a lower package is not available during the first 12 months.
Price changes. Your price is fixed for the first 12 months (apart from moving up to a higher package). After the first 12 months we may change the price, but only by giving you at least one month's written notice (by email) before it takes effect. We do not expect to, and would only do so if our own costs rise. If you do not want to continue at the new price, you can leave before it takes effect.
You choose a package and tell us about your business. We draw up a draft design (two rounds of changes included), build it on a private test link, and you test and sign it off before it goes live. When you subscribe we save your card. Nothing is charged at that point. The first monthly payment is taken on the day your site goes live, and the same amount every month on that same date. If your date does not exist in a shorter month, the payment is taken on the last day of that month.
These are paid by you to the provider, not to us: your domain's yearly renewal, SMS and WhatsApp message credit, card payment fees, and any usage charges from an AI provider. We show you how to set each one up. Your domain always belongs to you.
You can edit your own text, pictures, opening hours and prices at any time. Fixing anything we got wrong is included. Silver includes one small change a month and Gold three (about 30 minutes each, not carried over). Bigger work is quoted first and starts only when you accept: extra page from £75, new section from £50, new booking type or form from £100, copywriting £60 a page, anything else £75 an hour (one hour minimum), rush jobs +50%.
You are responsible for your customers' personal data (the "data controller" under UK GDPR). We process it only on your behalf, to run your site, bookings and messages. It is yours to take if you leave, and when you leave we hand over your numbers and data. You decide how long to keep customer data and must not keep it longer than you need to. Old booking details are deleted automatically after 12 months by default, and you can choose a shorter period. Voice. If you switch on Charlotte's voice, the text of her replies is sent to our speech provider, ElevenLabs, to turn it into audio. If you use the microphone, your browser turns your speech into text, or, if it cannot, a short recording is sent to ElevenLabs to be turned into text. We do not keep recordings.
You are solely responsible for everything on your site and everything you send through it: text, images, offers, and every message to your customers. You must follow the law, including getting your customers' consent before sending them marketing messages and giving them a way to opt out. We host your site. We do not monitor, check or edit what you publish or send, and we have no duty to. We may, at our discretion and without any obligation, remove content or suspend a site, and we will act if we are properly told of content that is clearly illegal. We are not responsible for your content or your messages.
24-hour support: you can report a fault at any time by talking to our AI assistant, which logs it straight away and gives you a reference number. We respond within office hours. Office hours are Monday to Friday, 9am to 5pm, excluding bank holidays. TO CONFIRM: weekend cover Urgent means your site is down, booking is not working, or payments are failing. Response targets (when a person starts on it): Bronze next working day; Silver within 4 office hours (urgent 2); Gold within 2 office hours (urgent 1); Business Pro within 1 office hour (urgent: we pick up the call within 10 minutes). TO CONFIRM: all of these times A response is not a fix. We fix faults as quickly as we can but do not promise a fix time.
NOT OFFERED YET: no backup promise is made until the backup system is built and tested. Wording to add once it works.
Before go-live: you can cancel at any time. Your card will not have been charged, so there is nothing to refund.
In the first 14 days after go-live: you can cancel and we will refund your first monthly payment in full. We do this as a goodwill gesture. It is not a legal cooling-off right.
After those 14 days: the 12-month agreement applies. If you cancel before it ends, the remaining monthly payments for the 12 months are still due. If we fail to provide your package as described and do not put it right within a reasonable time after you tell us, you can cancel without paying the remaining months.
After the first 12 months: one month's notice, as in section 4. When you leave, we hand over your data and your domain stays yours.
Email hello@continuity.ooo or call 0333 772 4901.